Legal
Privacy Policy
Last updated
1. Introduction
Westminster Homes London Limited (“we”, “us”, or “our”) is committed to protecting your privacy. This policy explains how we collect, use and safeguard your personal data when you visit our website www.westminsterhomes.co.uk (the “Site”), enquire about properties, or engage with our services. By using the Site, you consent to the practices described in this policy.
2. Data controller
Westminster Homes London Limited is the data controller responsible for your personal data.
Contact us:
Email: privacy@westminsterhomes.co.uk
Telephone: 0800 999 1190
Address: Westminster House, Packhorse Road, Gerrards Cross,
SL9 8HY
3. Information we collect
We collect the following data:
Personal data
- Name, email address, telephone number, address, occupation and income details (provided via contact forms, viewing requests or tenancy applications).
- Financial information (for example, for affordability checks or rental payments).
- Property preferences (location, budget, requirements).
Technical data
- IP address, browser type, device information and usage data via cookies.
Identity verification
- Passport, driving licence or utility bills (for tenancy agreements).
4. How we use your data
We process your data lawfully under the UK GDPR and the Data Protection Act 2018 for the following purposes:
| Purpose | Legal basis |
|---|---|
| Responding to property enquiries | Contractual necessity or consent |
| Processing tenancy applications | Contractual necessity |
| Conducting reference checks | Legal obligation or consent |
| Sending property updates and marketing | Consent or legitimate interests |
| Site improvement | Legitimate interests |
| Compliance (for example, anti-fraud) | Legal obligation |
5. Data sharing
We may share your data with:
- Service providers: referencing agencies, solicitors or maintenance contractors.
- Financial institutions: mortgage brokers (with consent).
- Legal authorities: for fraud prevention or HMRC compliance.
- Property portals: Rightmove and Zoopla (where enquiries originate there).
We never sell your data.
6. International data transfers
If data is transferred outside the UK, we use UK-approved safeguards (for example, Standard Contractual Clauses).
7. Data security
We implement SSL encryption, secure servers and restricted document access.
8. Data retention
- Enquiries: two years after last contact.
- Tenancy agreements: seven years (legal requirement).
- Marketing data: until consent is withdrawn.
9. Your rights
You have the right to:
- access, correct or delete your data;
- withdraw consent (for example, unsubscribe from emails);
- object to processing.
Contact: privacy@westminsterhomes.co.uk
10. Cookies
You can manage your preferences using our cookie banner, by reopening at any time, or through your browser settings. See our Cookie Policy for details of the cookies we set.
11. Third-party links
We link to property portals (for example, Rightmove). Please review their privacy policies separately.
12. Policy updates
Please check this page periodically for changes.
13. Complaints
Please contact us first at privacy@westminsterhomes.co.uk. If your complaint is unresolved, you may escalate it to the UK Information Commissioner’s Office: ico.org.uk (opens in a new tab) or telephone +44 303 123 1113.
Thank you for choosing Westminster Homes London Limited.
www.westminsterhomes.co.uk | privacy@westminsterhomes.co.uk
Effective: 18 June 2025.